t function. Please verify the following: · Joybook 5000 is turned on, and the CD or DVD discs are properly inserted in the center of the disk tray in the optical drive. · The DVD disk tray is closed. Noise from the optical drive when the disc plays shows that the optical drive may be deformed, and Joybook 5000 needs to be repaired. If the disc tray does not open after the eject button is pressed, insert a pin into the Emergency Eject hole near the eject button to force the tray out. Unable to use the infrared port of Joybook 5000 to communicate with other devices. Please confirm the following: · Communication speeds for Joybook 5000 and the external device are identical. · The infrared port is clear. · There are no objects blocking the path between Joybook 5000 and the external device. · The distance and angle between Joybook 5000 and device do not exceed the effective range of the port. · You are not attempting to establish the link under conditions of direct sunlight. · The infrared port is not facing any other infrared-enabled devices. · There are no incompatibilities between the communications software that is attempting to establish the infrared link and any other communications software on Joybook 5000. For further information, please consult the manual for the particular software. DVD movies do not play. The region code of the DVD inserted must match that of the DVD playback software. This region code can be set up to five times. If this limit has not been reached, a prompt will appear that will allow you to change the region code of the software to match that of the movie. Otherwise, you can only play back DVDs with the same region code as the last DVD played back successfully. 32 Recommendations and Troubleshooting Recovery CD Instructions You should receive a Recovery CD pack containing CDs that you can use to rebuild your system. These Recovery CDs will help you to restore the hard disk with the original content that was installed when you purchased your Joybook 5000. Follow the steps below to rebuild your hard disk. Note: Before you use the recovery CDs: 1. You should try to use Microsoft Windows XP System Restore tool to restore your system under Windows. If you don't know where the System Restore tool is, you can just insert the Recovery CD Disc 1 into CD-ROM drive under Windows, then Recovery CD will autolaunch the Windows XP System Restore tool. 2. If you decide to use this option, it is important to back up all data files. The Primary Partition (Drive C:) will be reformatted. The data files on Extended Partition (Drive D:) will not be erased. Restoring steps 1. When Joybook starts up, press Esc key to enter the Boot Menu during Power-On Self-Test (POST) while the BenQ Joybook logo is being displayed. 2. Insert the Recovery CD Disc 1 into the CD-ROM drive. 3. Select CD-ROM Drive from Boot Menu and press Enter key. 4. Then system will boot from CD-ROM and you will see the Quick Restore screen. 5. When you finish the recovery process, remember to remove the Recovery CD. Reinstalling software or driver To install/reinstall the software or driver that was installed when you purchased your Joybook 5000, you could find the source files on the Recovery CD Disc 3. Recovery CD Instructions 33 Information on Safety, Cleaning, and Battery Maintenance Safely When Using Joybook 5000 9. Use an appropriate electrical outlet, and make sure that no heavy objects are placed on the AC adapter or power cord. When setting up or operating Joybook 5000, please pay special atten10. The AC adapter is a high-voltage component. Do not attempt to tion to the following: repair it on your own. If it becomes damaged, please contact an authorized BenQ distributor or service center. 1. Keep this manual in a safe place for easy reference when needed. 2. Make sure to follow all instructions and warnings related to the system. 3. Place Joybook 5000 on stable, level surface, and ensure that the ventilation holes are not obstructed. 11. Make sure that the modem port is used only with a regular analog phone line. Do not connect a digital phone line to the modem port, as this will cause damage to the modem. Battery Maintenance 4. Do not expose Joybook 5000 to rain or excess humidity, and keep it 1. Do not use AC adapters other than the one provided with Joybook away from liquids (such as beverages, faucets, and so on). 5000. 5. Do not expose Joybook 5000 to direct sunlight, and keep it away from 2. After an extended period of usage, the battery's ability to retain sources of heat (such as radiators, space heaters, stoves, and so on). charge will gradually drop - this is absolutely normal. To replace an old battery, turn off Joybook 5000, and be sure to use a new battery 6. Do not expose Joybook 5000 to heavy impacts or strong vibrations. from BenQ. When closing the screen of Joybook 5000, do not apply excessive force. 3. Put the battery away out of children's reach, and keep it away from sources of fire. 7. Do not place Joybook 5000 in environments where the temperature is 4. Follow the local laws governing the disposal of batteries. As far as below 0 or above 50 . possible, submit used batteries to be recycled. 8. Do not place Joybook 5000 in the area of strong magnetic fields. 34 Information on Safety, Cleaning, and Battery Maintenance 5. Use of improper batteries, or attempting to disassemble a battery, Cleaning Your Joybook 5000 may result in explosions. Use only batteries of the identical or equivalent type as replacements for worn-out batteries. When cleaning Joybook 5000, follow these steps: Battery Type: LIP8157IVPT TW Only! 1. Turn off Joybook 5000, disconnect the AC adapter, and remove the battery. 2. Use a damp cloth to wipe the outer surface of Joybook 5000. Do not apply liquid or spray cleaners directly on Joybook 5000. 3. Do not use cleaners containing alcohol or acetone. Instead, use cleaning fluids specially formulated for LCD screens. Information on Safety, Cleaning, and Battery Maintenance 35 Warranty Information BenQ Joybook One-Year Overseas Regional Warranty (ORW) This note serves to provide an improved and more comprehensive service for BenQ Joybook's customers when travelling abroad. Upon completion of the application, in certain countries BenQ Overseas Regional Warranty Service offers a one-year guarantee against defects from the date of purchase of this Joybook*. A BenQ Joybook global service center will take care of your Joybook wherever you may be. For more details and the latest information, please check the BenQ website (www.BenQ.com). ** This item can only be serviced by BenQ Joybook Overseas and its dealers. Please see details under Overseas Warranty Rights and Restrictions. * Please check our website for the latest information as authorized dealers and countries may change. How to apply for Overseas Regional Warranty service Mail/Fax Local Warranty Card Please fill in all required details on the Local Warranty Card and make sure that the card bears the stamp of an authorized dealer. Then, please forward it by mail or fax to your local BenQ service center. Registering On-line Customers from Taiwan/Hong Kong/China should register on their local BenQ website. For other areas, please check the BenQ website, www.BenQ.com, or phone your local BenQ service center. After the local service center has received and approved your registered details it will send the "Joybook Regional Warranty Card" to you within 14 days. Please ensure you carry the card with you when travelling abroad. If you have any questions, please contact your local service center. Overseas technical support can be obtained as follows - For Internet service, please visit http://www.BenQ.com. - For telephone service, please call your Joybook global service center. 36 Warranty Information - Take your Joybook to the ORW authorized service location. BenQ guarantees Joy family members a one-year warranty service from the date of purchase indicated on your "Regional Warranty Card". - If the country you are in does not have a BenQ ORW authorized service center, or the service center is unable to support the model in question, you can look to other regions for technical support. FAQ Q1: Under which conditions can "BenQ Overseas Regional Warranty Service" be obtained? A: - By having purchased your Joybook from a BenQ authorized resellers (physical shop or virtual shop). - By being in a designated country that is able to provide support and services for the Joybook's model. - By showing the "BenQ Joybook Regional Warranty Card" to receive the service under warranty. - By backing up the data on your hard disk drive before repair takes place. Q2: What is covered under the "BenQ Joybook Overseas Warranty Service" warranty? A: Any failure of your Joybook's hardware as follows (the product must have been used correctly and in accordance with the manufacturer's instructions): mainboard, RAM, CPU, hard disk drive, optical disk drive, LCD panel, keyboard (limited to changing local language keyboard). Adapter and software problems are not included in our warranty agreement; a charge will be made for providing services in this regard. Q3: Is this service available for all Joybook models? A: No. The service condition may be different in all designated countries for all Joybook models. For more information, please check BenQ website "www.BenQ.com" or contact your local service center. Q4: Can I use a BenQ Joybook Regional Warranty Card when I am in Taiwan? A: This card is mainly offered to overseas Joybook customers needing repairs. If you have the Joybook repaired in the purchase location, the warranty card can only be recognized from "the date of purchase", but the local BenQ guarantee will still comply with the terms and conditions for repair services. Warranty Information 37 BenQ Joybook Global Service Center China Tel: +86-512-68092520 Hong Kong Tel: +852-23306188 Taiwan Tel: 0800-027-427 +886-3-3598800#2766 Singapore Tel: +65-6777-2229 Thailand Tel: +66-2-6700310-1 Malaysia Tel: +603-7954-8660 Australia Australia Tel: +61-1300-130-336 Europe HQ Netherlands Tel: 0900-2021-021 +31-499-750-200 Middle East Tel: + 971-4-8833600 www.BenQ.com.cn www.BenQ.com.hk www.BenQ.com.tw Asia Pacific www.BenQ.com.sg www.BenQ.com.th www.BenQ.com.my www.BenQ.com.au Europe www.BenQ-eu.com Middl ...

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